Remote IT Support

Intelligent Dynamics, LLC > Services > Remote IT Support
remote desktop support
Remote Desktop support

Our Desktop & Laptop Support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote desktop support.

virtualization services
Virtualization Services

Virtualization of a server infrastructure enables the partitioning of hardware resources and installation of different operational systems on a single physical server.

remote support
Remote Support Services

We use our host of remote support tools to connect to your servers and root out problems as they occur during the business day. We are here to help you 24/7

server monitoring
Server Monitoring

We use our host of remote support tools to connect to your servers and root out problems as they occur during the business day. We are here to help you 24/7

Our remote support strategy

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

  1. While you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique access code. You will then enter your name, account number, and access code, select the server for your session, and click the Launch Remote Support button to initiate the screen-sharing session.
  2. You are prompted to download a small virus-free program.
  3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
remote support strategy

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Our Remote Desktop Support Services & Expertise

How do we approach any calls? Above all, we recognize that supporting people is as important as supporting computers.

multiple support levels
Multiple Support Options

Some clients opt for an All Inclusive contract, in which monthly fees are fixed.

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best practices
Best Practices Training

We work with your team to train them on problem avoidance

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Dedicated Team

Desktop & Laptop Support is delivered by a dedicated team of Service Desk engineers

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Fast and Reliable Support

We resolve 75% of Desktop Support problems in 30 minutes or less.

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server virtualization
Advantages of Virtualization

Reduce hardware costs

Lowers TCO (total cost of ownership)

Extend the life of older application

Improve disaster recovery

Increase uptime

Virtualization Services Offered

Hardware Virtualization

Software or Application Virtualization

Desktop Virtualization

Storage Virtualization

Network Virtualization

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See what our clients have to say about our IT Support

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